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CallUS is an enterprise specializing in providing Business Process Outsourcing services, focusing on customer care services and telephone sales consulting for customers in the financial sector, banking and insurance. Lead by experts with years of experience in services and finance, CallUS helps customers focus on their core business through professional and effective customer care solutions. CallUS is committed to providing modern Contact Center with great processing time, high accuracy and absolute security.
CallUS services is an effective support solution for businesses who are looking to increase productivity through reducing risks, increasing transparency and increasing cooperation. Combining people and technology, CallUS provides flexible services, helping customers handle large volumes of documents / data with associated commitments.
Separate work area. Using the fingerprint recognition system when entering and leaving the company.
Automation process and analytical capabilities included. Each project is installed according to the standard Call Center system.
CRM for managing customer records of partners. Report according to customer requirements. Professional internal communication with SIP Trunking technology.
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- Handle existing data in the system.
- Advise actual & new customers about the company's programs and products.
- Support customers to follow procedures as prescribed.
- Answer customer questions according to company policy.
- Requirements: Good communication skills, thoughtful, careful, agile, ...
- Manage and supervise sales activities of team members.
- Planning and monitor sales targets.
- Commit to sales target by week / month / quarter / year.
- Follow and support team members.
- Requirements: Group management skills, organizational skills, communication skills, etc.
QUALITY ASSURANCE SPECIALIST
- Support the development and implementation of calls assessment plan.
- Summarize of results and analysis of calls quality.
- Improve skills and performance for Telesales employees.
- Improve meeting establishment skills and product knowledge for Telesales.
- Requirements: Analytical skills, time management, professional, confident, etc.