The gifts are small but encapsulate CallUS love for women. Let the gifts say thank you to the CallUS women. Thank you to the women who bring color, laughter and a passionate and dynamic working environment. The best thing about CallUS is to have amazing women like you. Wishing the women always radiant, beautiful and…
What is Voice Analytics? Voice Analytics is speech recognition software for recording and analyzing conversations. This feature not only enables speech-to-text translation, but it also enables the perception of the speaker's emotions and intentions through sound pattern analysis. This software was first used for commercial use in enterprises in the early 2000s. Since then, it…
Surely, all of us have heard the saying "Speech does not cost money to buy, choose words to say to please each other". In daily communication, we always need words, and use them as a thread connecting people with each other. There are many people who have succeeded by knowing how to use words effectively,…
Implementing customer service training for employees requires a solid understanding of customer needs and expectations and can be further met through consistent and integrated reinforcement training. pole. To conduct customer service training for employees, a business must clearly define customer requirements, evaluate employee skills, design and implement a training process, and continuously evaluate customer service…
Christmas 2021 at CallUS Waking up early, can CallUS-er feel the chilly wind on the way to work? Saigon is no longer hot, instead, the weather is cold and refreshing. Christmas is coming... Christmas this year, have we made a list of places to go out yet? No need to go far, visit CallUS's house:…
AQM plays an important role in maintaining and managing quality Call Center, helping businesses create many factors to increase competitive advantage, bring perfect experiences to customers. Call recording and screen monitoring are essential criteria to evaluate the effectiveness of switchboard operators. What is AQM? AQM stands for Advanced Quality Management . AQM in switchboard operation includes: call…
Assessing call quality is indispensable when testing Call Center effectiveness. Most managers need to measure and track call quality over different periods of time. The following article will outline the call quality evaluation criteria that may be right for your business. Why evaluate call quality? Increase customer experience When customer service is delivered seamlessly and…
Happy birthday CallUS 3 years old 11/19/2018 - 11/19-2021: 3 years for a journey of CAS Thank you CallUS-er for accompanying CallUS on that journey. We have been doing well what we set out to do. The new age will bring more challenges but we will do it. Because CAS believes in our extended family!…
HAPPY VIETNAM WOMEN'S DAY October 20 A very meaningful day for women in general and CallUS-er in particular. A small party, a small gift for our female warriors at the WFO and WFH bridgehead. Wishing my sisters always beautiful, always a fragrant flower in a fragrant flower garden and more success in life! …
VoIP PBX concept Voice over Internet Protocol (VoIP), also known as IP telephony, is a technology that provides voice and multimedia communication functionality over the Internet protocol (IP) network. Born to partially replace the disadvantages of the traditional telephone network (subscription). How is VoIP used? Similar to a traditional digital telephone, but instead of being…