Job goals:

• Assist the QA Team Leader in developing and implementing call assessment plans according to the customer lists assigned to each Telesales.

Missions:

• Summarize the results and create call quality analysis (based on content, processes, products) to report to the QA Team Leader and QA Manager.
• Maintain close interaction with TSA to create timely feedback to help TSA improve their skills & performance.
• Use call quality reports to support X-sell to propose changes / improvements to the training materials.
• Maintain full understanding of all internal and external products / processes to accurately assess the quality of the work done by Telesales
• Set up meeting and training to improve skills and products knowledge for Telesales.
• Perform other duties assigned by the QA Team Leader and QA Manager.

Job requirements:

• Accurate, careful, agile.
• Good communication.
• Experience in data processing and sales consulting is an advantage.
• Bachelor’s degree: Business Administration; Economic or region concerned.
• Foreign languages ​​is an advantage.
• Professional, confident, able to handle pressure / conflict and able to work well in a team environment
• At least 01 year working experience in relevant fields, preferably working for banks or financial institutions.

Salary:

• Following the company’s payroll scale system that applies to the position of a Qualifier.

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APPLICATION INFORMATION