QUALITY INSPECTION SPECIALIST (QA)

Job goals:

  • Assist the QA Team Leader in developing and implementing call assessment plans according to the customer lists assigned to each Telesales.

 

Missions:

  • Summarize the results and create call quality analysis (based on content, processes, products) to report to the QA Team Leader and QA Manager.
  • Maintain close interaction with TSA to create timely feedback to help TSA improve their skills & performance.
  • Use call quality reports to support X-sell to propose changes / improvements to the training materials.
  • Maintain full understanding of all internal and external products / processes to accurately assess the quality of the work done by Telesales
  • Set up meeting and training to improve skills and products knowledge for Telesales.
  • Perform other duties assigned by the QA Team Leader and QA Manager.

Job requirements:

  • Accurate, careful, agile.
  • Good communication.
  • Experience in data processing and sales consulting is an advantage.
  • Bachelor’s degree: Business Administration; Economic or region concerned.
  • Foreign languages ​​is an advantage.
  • Professional, confident, able to handle pressure / conflict and able to work well in a team environment
  • At least 01 year working experience in relevant fields, preferably working for banks or financial institutions.

Salary:

  • Following the company’s payroll scale system that applies to the position of a Qualifier.

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APPLICATION INFORMATION